Refund policy

Proofs and changes
Every custom order gets a proof before anything is engraved or made. You can change or cancel your order for a full refund any time before you approve the proof. Once you approve it, it goes into production and the design is locked in. Changes after that may mean starting over, and I'll quote you before I do anything.

Custom items
Custom and personalized items are made for you, so they can't be returned or exchanged once they're in production. If something isn't right, email info@colemandesigns.ca and I'll do what I can to make it right.

Design work and consultations
These aren't refundable once I've started, since that's my time. You keep your design files either way.

Damaged, defective or wrong items
Check your order when you get it. If it's damaged, defective or doesn't match the proof you approved, email info@colemandesigns.ca within 7 days with a photo and I'll replace or refund it.

Stock items
Unused, unengraved stock items can be returned within 10 days for store credit. Digital files can't be refunded once downloaded.